Services Provided By CSC 2021 | digital seva kendra | common service center services

In this article, we are going to discuss various services provided by CSC. Common service Centers are a kind of company working in the whole of India, which works to deliver Digital Services to every corner of the country.
The main objective of the government is to open a CSC center in every gram panchayat and all rural areas of India where all types of government and non-government services will be provided to the people through CSC Digital Seva Kendra.

services provided by CSC

The Common Service Scheme has been launched by the government of India as part of the “good governance” paradigm. It is an online-based program that is developed and implemented by the Ministry of Communications, Department of Electronics And and IT, Government of India.

We had already discussed how to open CSC  and how to become a VLE (Village Level Entrepreneurs).  you can check it here  – How To Open CSC ( common service center ).

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What Are The Services Provided by CSC?

there is a number of services provided by CSC like utility payments, health check services for the betterment of the citizens.

detailed information on Services Provided By CSC is given below-

  1. Government to Citizen (G2C)

  • Insurance Services – VLEs can work as an Authorized Intermediator to market specifically approved insurance products by the Rural Authorised Persons  (RAP).  Any VLEs can be a Rural Authorized Person (i.e RAP) to make themselves able to sell Insurance products through APNA CSC Portal. To become a RAP VLE has to complete the RAP training and pass the RAP exam.
  • Passport – The Ministry, has made it mandatory under the Passport Seva to complete the entire form-filling process on-line, including payment of application fee and scheduling of appointment for seeking Passport related services. now the Passport service is live on  CSC Digital Service Portal. Now you can apply to any customer or your own passport through CSC.
  •  E- District & E-Nagrik Services {Birth/ Death Certificate etc.} – CRS Birth and Death Certificate have been introduced recently by CSC SPV through the Apna CSC portal.  VLEs of CSC are able to file applications related to birth, death, and adoption through their CSC portal. The application must be filed within 21 days of the event. VLEs will charge Rs.15 from citizens for form filling.
  • Pension Services – anyone who wants to enroll for a pension has to visit the LIC office to get the form/information and to apply for the scheme at the CSC center. VLE is able to enroll the eligible citizens for the PM-SYM scheme launched by the central government,   through the CSC digital Seva website.
  • NIOS Registration – National Institute of Open Schooling (NIOS) and CSC SPV are now together to make CSCs as NIOS Facilitation Centers, CSCs can promote Open Schooling in Rural areas of India, they can provide NIOS services like Register Students, Pay the Registration fee, and Examination Fee, Know the Status of Admission, and Declare Results.
  • Apollo Telemedicine – Common Service Centres have new achievements that Apollo Group had tied with them to expand telemedicine services in every part of India. The main objective of this collaboration is to provide primary healthcare through teleconsultation to patients in the rural areas from telemedicine specialty centers situated within Apollo hospitals across various locations in India and will run virtual clinics for patients who are using telemedicine technology.
  • NIELIT Services –Any VLEs of CSCs can provide Facilitation Center for courses offered by NIELIT. The National Institute of Electronics  & Information Technology is a society that provides higher and professional education through the non-formal sector.
  • Aadhaar Printing and Enrollment – now the Aadhaar services are live on CSC Digital Seve Portal, With the help of this new feature of CSC, VLE can download the Aadhaar card using the fingerprint of their customers, also VLE can enroll for a new Aadhaar card if they have all the required devices.
  • PAN Card – all the VLE whose  CSC registration application is approved and they are certified VLE, so now they can give the facility of UTI PAN card to citizens from your CSC Digital Seva Kendra.
  • Electoral Services –  the Digital Seva Kendra i.e CSC are offering electoral registration and other services under the Election Commission on their portal, People are able to update their details on the election card and get a copy of the same through CSCs,
  • E-Courts and Results Services –  CSC E-Governance Services India Limited has also a calibration with the Department of Justice In order to provide efficient and time-bound access to the Courts services to the litigant public, who are on the other side of the digital divide and do not have access to the internet, This is very beneficial for delivery of e-Courts services to the citizen through the CSC network.
  • State Electricity and Water Bill Collection Services – In order to make an easy way of payment in rural areas Reserve Bank of India has granted Bharat Bill Payment Operating Unit (BBPOU) license to CSC e-Governance Services India. Rural area people who don’t have the proper resources of the internet now can pay their utility bills like electricity bills, water bills, and telephone at CSC through debit or credit cards as well in cash.
  • (Swachh Bharat) Individual Household Latrine IHHL Project of MoUD  – IHHL scheme of Swacch Bharat Abhiyan, the Ministry of Government of India had given the responsibility to Common Service Center for online registration of the beneficiaries of IHHL scheme. Where eligible persons can avail of this scheme by uploading their personal details online with the help of Digital Seva Kendra.
  1. Business to Citizen (B2C)

    The following services are covered under B2C, i.e a part of services provided by CSC. a list of some common services that can be avail by citizens of rural India is given below

  • Online Cricket Course
  • IRCTC, Air and Bus Ticket Services
  • Mobile and DTH Recharge
  • English Speaking Course
  • E-Commerce Sales (Book, Electronics, Households Items, etc.)
  • Agriculture Services
  • CSC Bazaar
  • E-Learning
  1. Education Services

    The following services are covered under education services that come under services provided by CSC.

  • Adult Literacy – by the help of this educational service following facilities will be offered through the organization TARA Akshar+ i.e reading, writing, speaking, and listening services.
  • IGNOU Services – Under this service CSC help in various activity in Indira Gandhi National Open University like Students Admission, information about courses being offered, Examination Application Form, Results declaration, etc.
  • Digital Literacy – CSCs can offer various computer courses that will increase the IT skills of ASHA and Anganwadi Workers. There is also Investor Awareness Programmes, and NABARD Financial Literacy Programme as well.
  • NIELIT Services – by the help of this educational service, CSC Digital Seva Kendra can help in Online Registration/ Fee Collection, Online Examination Form submission, and printing of examinations.
  • NIOS Services – through the CSCs many NIOS services will be encouraged like – Open Schooling in Rural Areas, Registration of Students, Payment of Examination Fees, and Declaration of Results.

    4. Financial Inclusion

    The following services are covered under the services provided by CSC.

  • Banking – by the help of this service a number of banking services made available through CSC in the rural areas like Deposit, Enquiry, Statement of Accounts, Withdrawal, Balance, Recurring Deposit Accounts, Overdraft, Retail Loans, General Purpose Credit Card, Kisan Credit Card.
  • Insurance – by the help of this service, CSC Digital Seva Kenra can also offer insurance services, these will be provided by the Authorized Village Level Entrepreneur (VLE). many features like Life Insurance, Health Insurance, Crop Insurance, Personal Accident, and Motor Insurance will also be provided by VLE through CSC.
  • Pension – Under this service, the National Pension System in Rural and Semi-Urban Areas are promoted through the opening of Tier 1 and Tier 2 Accounts, Deposit Contribution, etc.
  1. Other Services

    The following services are covered under the services provided by CSC.

  • Agriculture– After the registration of Farmer is done, they will receive expert advice on various things like Weather Information, Soil Information.
  • Recruitment– CSCs will share Notification with the citizens for Recruitment in the Indian Navy, Indian Army, and Indian Air Force, in order to give them an opportunity to join the armed forces.
  1. DigiPay

DigiPay Is one of the most important services provided by CSC, DigiPay is part of a CSC’s Banking, through it, anyone can inquiry about the Amount deposited in their account through AEPS just by using their fingerprint and they can also avail themselves of the services of Balance Inquiry or Cash Withdrawal and Money Transfer through CSC DigiPay.
in  DigiPay the person’s Aadhaar number which is based on the biometric is linked, it reduces the risk of any kind of fraud or non-genuine activity on the bank account. Aadhaar provides an authentication facility to the citizen/customer anytime, anywhere, anyway.
Now it is made mandatory to pay with DIGIPAY for all VLEs who have CSC ID.
All banking facilities have been inbuilt in DigiPay service which makes banking services easier. through the DigiPay, of CSC Jan Seva Kendra, we can deposit or withdraw money from any bank, and do the balance inquiry.
Now all the banking-related work will be done from the CSC Digital Seva Kendra near you.

  1. NHRC

    It is Important for the Promotion and Protection of Human Rights. NHRC and CSC SPV have collaborated to facilitate grievances related to Human Right violation. NHRC service was launched in  December 2018.  VLEs can file grievances related to Human Rights violations on behalf of a citizen through CSCs.


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